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Need Help? Contact Support

Contact the Centre for Innovative Education and Communication Technologies (CIECT):

profile pic Carolynne Kies

profile pic Norina Braaf

profile pic Terence Pretorius

profile pic Kwakhanya Kula


Contact us via E-mail

Email: ciect@uwc.ac.za

NB: We are able to set up a Google Meet consultation to assist with your support query.

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'HowTo' Videos

'HowTo' Student

Frequently Asked Questions (FAQ)

How do I Access Aspire?
Aspire makes use of the UWC Active Directory's Username and Password for authenticating student and staff login.
  • Staff Access: UWC Details
  • Student Access: Username: Student number (1234567) Password: Date of Birth (19970521) OR ID number when first issued, but it can be changed on request by Servicedesk
** Please contact ICS service desk on (021 959 2000) or Email: servicedesk@uwc.ac.za to request a username and/or password change.
I can't login to Aspire?
Logging in to Aspire with your UWC Username and Password will grant you access to your online courses. Should your login details fail to authenticate during the login process, it could be one of the following:
  • Incorrect Username or Password (Retype your details and try again)
  • Forgotten your Username or Password (contact ICS service desk at servicedesk@uwc.ac.za OR x2000)
  • Novell account expired. Contact ICS service desk to re-activated your account.
NOTE: If you need to change your password please click on the following link.Click to Change Password
How are students enrolled in course sites?
When course instructors/lecturers add courses to Aspire during the site creation process, students are automatically enrolled in the dedicated courses.

Aspire makes use of the Student Administration Systems Integration (SASI) services to update the student list. Once the SASI system is updated it will reflect in the Aspire course.
How can I access my Aspire courses?
After you login, you will automatically enter your private site named “My Workspace.” To the right of the My Workspace tab, you will see more tabs for your course or project sites in the top menu. Click on the tab with the name course or project site you wish to enter. If the course does not reflect click on ‘More sites’ to view the rest of the modules you are linked to.

**If you only see the My Workspace tab,it means that you are currently not enrolled in any courses.
Which eTools are available in an Aspire course site?
Below is a list of the tools currently available in a course site. You may add or remove tools according to your needs. For instructions on how to use any of the these tools, use the Aspire "Help" link located in any course menu.
  • Home page: For viewing recent announcements, calendar, discussion, and chat items
  • Announcements: For posting current, time-critical information
  • Assignments: For posting, submitting and grading assignments) online
  • Blogs: For Blog entries by site participants both lecturers and students/participants.
  • Calendar: For posting and viewing deadlines, events, etc.
  • Chat Room: For real-time conversations in written form
  • DropBox: For private file sharing between instructor/lecturer and student
  • Email Archive/Listserv: For viewing email sent to the sites email address
  • External Tool: Launch external tools using IMS Learning Tools Interoperability
  • Discussion Forums: For asynchronous discussions among site members. Displays forums and topics for a particular module/site
  • Gradebook: For storing and computing grades manually or automatically entered
  • Lessons: For creating content modules and sequences; can be organized by week, unit or chapter
  • Messages/Email: For contacting course members through email or internal messages
  • Modules: For authoring, publishing, and organizing learning sequences
  • News/RSS Feeds: For viewing content from online sources.
  • Podcasts: For managing individual podcast and podcast feed information
  • PostEm/Feedback: For providing feedback to students on course progress.
  • Polls:Can be used for anonymous polls or voting within the class
  • Course Resources: For uploading files, publishing documents, sharing external links, creating HTML documents and citation lists, creating folders for group work, etc.
  • Classlist: For viewing the site participants list
  • Search: For searching content by keywords
  • Section Info: For managing sections within a site
  • Sign-up: Enables signup for meetings, office hours, and other events
  • Site Info: For managing sites tools, site members
  • Statistics: For showing site statistics by user, event, resource, etc.
  • Syllabus: For posting a summary outline and/or requirements for a course
  • Tests & Quizzes: For creating and taking online tests and quizzes
  • VoiceThread: For sharing slides, images, and videos and having group conversations around media
  • Web Content: For creating links to the web or course content
  • Wiki: For collaborative editing of pages and content
What if the ICS and CIECT buildings are burnt down, how will we access Aspire?
The Aspire platform is not physically hosted at CIECT. The servers and databases are hosted on virtual machines within a server cluster, and can be restored from backup if needed.
Can students access Aspire from off campus?
Yes. Students and lecturers can access Aspire from anywhere off campus, as long as they have a device with internet connection. This can be via a laptop or PC at home, at an internet café, even at the beach. Users should have internet connection.
Can students delete my course notes off Aspire?
Students can only view your course notes and download the course resources that you place on Aspire. Students are not able to delete or edit your course materials that you have placed on Aspire.
How do I create my online modules on Aspire?
As a lecturer, you are able to create online modules on Aspire. You need to go to ‘worksite-setup and click new’. You can follow the steps in order to create your online module. All modules registered in SASI can be created on Aspire. You can use the Aspire "Help" icon to create your online module OR refer to the Self-Help Videos on our YouTubeChannel:

CIECT YouTube Channel

Does the mobile application support the iPhones or Apple phones?
We are currently working on a first class iOS application. The app will be launched in due time.
Someone accessed my Aspire account, who do i contact?
Unauthorised access to your account should be reported to the Centre for Innovative Education and Communication Technologies (CIECT):

Call: (021 959 3200)

Email: elearning@uwc.ac.za